Roles & Responsibilities:
>Overall responsibilities for delivery of Cleaning, Housekeeping and General Maintenance services.
>Responsible for providing a key interface between Estates department customers and the contracted service providers on a day to day basis.
> Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms.
> Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
>Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement.