Bollywood star Sonam Kapoor Ahuja has warned Uber users against the ride-hailing app in London after suffering “the scariest experience” with a driver in the British capital.
The award-winning actress, 34, daughter of leading actor Anil Kapoor, said her driver was apparently “unstable and was yelling and shouting” during the journey.
“I was shaking by the end of it,” she tweeted to her 12.8mn followers late Wednesday in London, tagging Uber, which responded with an apparently automated message.
“I tried complaining on your app, and just got multiple disconnected replies by bots. You guys need to update your system. The damage is done. There is nothing more you can do.”
“The best and safest is just to use the local public transportation or cabs,” she suggested.
A concerned fan asked her to give details about the incident.
“What happened, Sonam? As someone who takes cabs in London, it would be good to know,” the user said.
More fans replied to her tweet, sharing their own experiences. Some called it the driver’s fault, while some showed concern. Many also claimed that Uber services aren’t legal in London.
Hours later, an Uber spokeswoman in London said the incident was “regrettable and concerning”.
“What’s been described has no place on the Uber app and we’re reviewing the matter,” she said.
Ride-hailing giant Uber has come under a storm of global criticism over its passenger safety record.
The company lost its licence in London after transport authorities said it had failed to fix a litany of safety issues – including at least 14,000 cases of drivers handing their permits to unlicensed friends or relatives.
It continues to operate in the city pending an appeal.
In 2017, a woman raped by an Uber driver in India filed a US lawsuit accusing the service of invading her privacy and defaming her character.
Last month, Uber released a report saying it had tallied nearly 6,000 sexual assaults in the United States – its biggest market – over the past couple of years.
That included more than 450 cases of rape. In France, the firm is under pressure from a viral campaign detailing sexual assault involving its drivers, under the hashtag #UberCestOver (Uber it’s over).
Ahuja’s Uber incident comes a week after she criticised British Airways on social media for allegedly losing her luggage for the second time this month.