All Karwa taxis to have tamper-proof meters
DOHA: All Karwa taxis will have tamper-proof meters by next year, Mowasalat said yesterday.
“Karwa taxis fleet now have tamper-proof meters installed and operating under our unified call centre with related services, such as GPS tracking, dispatch, metered receipt, speed monitoring of drivers, seat sensor and customers can access.
“Now 65 percent of taxis are fitted with the new meters, and by 2017, all taxis operated by Karwa and the franchisees will have the new meters,” said a statement.
The statement was issued in response to complaints on taxi and bus drivers ranging from refusal to switch on metres and demanding excess fares to rude behaviour, flouting traffic rules and untidy and smelly interiors among others.
“Our quality control team are 24 X 7 checking drivers and vehicles. Behaviour and following traffic rules are to a great degree monitored and controlled with yearly refresher course program from Karwa Driving School for taxi drivers to improve,” said the statement.
“We are at present registering complaints, suggestions and feedback from every customer, resolving as per action the case warrants and communicating with customers,” it stressed.
Mowasalat-Karwa gets its taxi fleet replaced once in every two years, according to the statement.