Vodafone Qatar has announced that all its flagships stores are now staffed with retail advisers able to communicate using sign language. This announcement comes on the International Day of Sign Languages that is celebrated annually across the world on September 23 along with International Week of the Deaf.
Qatar Society for Rehabilitation of Special Needs (QSRSN) delivered sign language training to Vodafone Qatar’s employees over a 10-day period, during which they were taught the basic foundations of sign language in addition to customer service skills and telecom-related signs, the company said in a statement.
Khames Mohamed al-Naimi, chief human resources officer at Vodafone Qatar, said: “I am incredibly proud of our employees for the commitment and enthusiasm they showed to this training. The deaf community can now walk into any of our flagship stores knowing that they will be welcomed in an inclusive environment where they can communicate with ease.
“At Vodafone Qatar, we place great importance on all customers receiving a great experience and that includes customers with disabilities. We deeply believe that there is a corporate responsibility to cater to the needs of this segment and enable them to stay connected with society and the world.”
Vodafone Qatar launched permanent offers and services for customers with disabilities in 2012 under its ‘Vodafone for All’ programme.
Customers registered and holding a valid special needs card from the QSRSN are offered a 50% discount on all Vodafone postpaid plans and 10% discount on select handsets equipped with accessibility features and applications.
Vodafone Qatar’s flagship stores are located in Landmark Mall, Villaggio, City Center Doha, LuLu Hypermarket — D-Ring Road, Al Furosiya, Industrial Area, LuLu Hypermarket — Gharaffa, Msheireb and Al Wakrah.