Digital innovation makes doing business faster, simpler and better: HSBC

DOHA: New technology makes doing business across international borders faster, simpler and more secure, with real-time tracking of trade finance transactions helping improve corporate cash management, HSBC told customers at a digital workshop in Qatar.

Demonstrating its digital platform and capabilities to nearly 200 customers at a Global Trade and Receivable Finance Academy, customers were able to download the Trade Tracker Mobile App on the spot to give them real-time tracking and end-to-end views of transactions globally.

HSBC has invested approximately $6bn globally in technology in recent years, accelerating transaction times and giving customers more flexibility when using the Bank’s services. Globally, 1.2 million HSBC customer transactions were processed end-to-end by robots in 2017.

Elie Maroun El Asmar (pictured), Head of Commercial Banking in Qatar said: “We put our customers at the centre of the process re-engineering and product development. That way we deliver market-leading capabilities that have a direct value to our customers.”

Payments have been a key focus of HSBC’s digital offering to address customer requests for faster, easier and more seamless cashless services. HSBC net, the web-based transaction and information system, gives customers a single point of access to all their domestic and international business accounts. The HSBC net mobile app uses Face & Touch ID to make it faster, easier and more secure.

The efficiencies of using digital platforms can also support corporate environmental objectives by using fewer printed documents, resulting in sustainability savings.